VINEET PURI

 

Aiming to take the right organisation to its next phase of growth.

 

An MBA from Suffolk, USA, with 22 years leading 5000+ employees across the US, Philippines, Middle East, and India, running $100 million in P&L and managing a global CX (CRM/Post Sales) function.

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7 years of experience scaling and transforming Global Tech Client Services Functions: Created a “CX first” company culture and implemented a fit-for-future CX strategy driven by digital transformation utilizing technology such as Gainsight, Speech Analytics, Chorus.ai, InContact, Chatbots, Salesforce, etc., and transforming CS into a KPI, data, analytics, and governance model, playbooks, and dashboard function.

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15 years of GM & Global Service Delivery experience: Successful track record of multiplying revenue and profits, building lasting executive-level relationships, business turnarounds, and transformation. Built the global operator ecosystem, including strategy, business plans, and budgets. Played a vital role in the acquisition of five companies and the change from a public to a private company after the PE acquisition.

 

Deft at Offshoring: 15 years of success starting and scaling accounts in India and The Philippines. Offshored ~7000 FTE and assisted Vista PE’s sister companies in building world-class Indian organizations.