Board Member | COO & Chief Customer Officer Expertise | NASSCOM | Offshoring
Aiming to take the right organisation to its next phase of growth.
An MBA from Suffolk, USA, with 22 years leading 5000+ employees across the US, Philippines, Middle East, and India, running $100 million in P&L and managing a global CX (CRM/Post Sales) function.
7 years of experience scaling and transforming Global Tech Client Services Functions: Created a “CX first” company culture and implemented a fit-for-future CX strategy driven by digital transformation utilizing technology such as Gainsight, Speech Analytics, Chorus.ai, InContact, Chatbots, Salesforce, etc., and transforming CS into a KPI, data, analytics, and governance model, playbooks, and dashboard function.
15 years of GM & Global Service Delivery experience: Successful track record of multiplying revenue and profits, building lasting executive-level relationships, business turnarounds, and transformation. Built the global operator ecosystem, including strategy, business plans, and budgets. Played a vital role in the acquisition of five companies and the change from a public to a private company after the PE acquisition.
Deft at Offshoring: 15 years of success starting and scaling accounts in India and The Philippines. Offshored ~7000 FTE and assisted Vista PE’s sister companies in building world-class Indian organizations.
2X increase in Revenue
3X increase in Profit
Setting strategy and direction
4,000+ employee team
P&L of $50 million
Leading the senior executive team
SAAS, IT Products, Utilities, Logistics, Insurance, Banking domains
3000 FTE offshored from 4 continents & serviced out of 4 countries
20% cost reduction through RPA, AI, SMAC & Omnichannel
EXPERIENCE
EDUCATION
2004
Master's Degree
SAWYER BUSINESS SCHOOL, SUFFOLK UNIVERSITY
BOSTON, USA
1998-2000
PGDBM
APEEJAY SCHOOL OF MARKETING
DELHI
1994-1997
BSc.
ACHARYA NARENDRA DEV COLLEGE
DELHI UNIVERSITY
GALLERY
sessions/speakers
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Automation anywhere
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Apeejay Alumnus
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NASSCOM Digital Transformation
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MITSOT – Addressing the future leaders
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Skyrocket your digital customer experiance
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CSR
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Business Standard /FIEO
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Frequent speaker at NASSCOM
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Automation and RPA’s impact -credits by
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NASSCOM and Everest
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White Paper on –BPaaS billing solution for Logistics companies
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Leadership talks –Business Standard, FIEO & MBA institutes
SKILLS
Launching Functions, Sites & Accounts
Revenue & EBITDA Growth
Turning Around Businesses
Creating World Class Company Culture
Multi-Cultural Leader
Transforming By Leveraging Technology
ASSOCIATIONS
CONTACT ME
Vineet Puri
Board Member | COO & Chief Customer Officer Expertise | NASSCOM | Offshoring
Phone:
+91 (989)-(998)-8772
Email: