I called my bank and they proudly stated, “Our call center only operates 9 to 5, Monday to Friday.” It got me wondering – if that’s the...

If your CS platform isn’t using AI-driven health scores, you’re already behind. Most companies still rely on outdated, manual scoring...

They’re won (or lost) 𝗲𝘃𝗲𝗿𝘆 𝘀𝗶𝗻𝗴𝗹𝗲 𝗱𝗮𝘆, 𝗶𝗻 𝗲𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻, long before the renewal date arrives....

Most SaaS companies don’t have a CS cost problem — they have a CS identity crisis. The CFO’s spreadsheet isn’t the real threat. The lack...