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๐ฆ๐ง๐ข๐ฃ ๐ง๐ฅ๐๐๐ง๐๐ก๐ ๐ฅ๐๐ก๐๐ช๐๐๐ฆ ๐๐๐๐ ๐ ๐๐๐ฆ๐ง-๐ ๐๐ก๐จ๐ง๐ ๐ฅ๐๐ฆ๐๐จ๐ ๐ ๐๐ฆ๐ฆ๐๐ข๐ก.
Theyโre won (or lost) ๐ฒ๐๐ฒ๐ฟ๐ ๐๐ถ๐ป๐ด๐น๐ฒ ๐ฑ๐ฎ๐, ๐ถ๐ป ๐ฒ๐๐ฒ๐ฟ๐ ๐ถ๐ป๐๐ฒ๐ฟ๐ฎ๐ฐ๐๐ถ๐ผ๐ป, long before the renewal date arrives....
Vineet puri
Apr 9, 20251 min read
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Your Small Customers Are Leavingโand Itโs Your Fault
Most CS teams treat smaller customers as an afterthought. They assume: ย โข โThey donโt pay enough to warrant high-touch engagement.โ ย โข...
Vineet puri
Apr 8, 20252 min read
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Customer Success isnโt too expensive. Mismanaged CS is.
Most SaaS companies donโt have a CS cost problem โ they have a CS identity crisis. The CFOโs spreadsheet isnโt the real threat. The lack...
Vineet puri
Apr 8, 20251 min read
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Client Success
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