VINEET PURI

Shaping Enterprise Growth Through Strategic Customer Leadership, Scaled Service Delivery, Governance, and Executive Mentoring

24 Years of Leading Post-Sales & CX Excellence: Turning Customer Experience into Revenue Growth & Churn Reduction.

Leadership Narrative

Across a global career spanning 25+ years, I have partnered with executive teams to build customer experience and operational models that accelerate growth, improve resilience, and strengthen governance.

My approach bridges strategy and execution — ensuring organizations not only design ambitious futures, but also deliver on them sustainably.

I believe today's leaders must go beyond efficiency and scale — they must deliver customer outcomes that translate into enterprise value while strengthening governance and building future-proof organizational capabilities.

25+
YEARS EXPERIENCE

500+
TEAM MEMBERS

$100M+
P&L MANAGED

7000
FTE OUTSOURCED

Focus Area

Customer Experience Strategy & Transformation

Designing and evolving customer strategies that become true growth levers and brand differentiators. Transforming manual or outdated customer experience setups into AI-led, technology-enabled engines that anticipate needs and actively drive revenue.

Scaled Service Delivery & Global Operations

Building resilient, scalable delivery through globally consistent, technology-first operations. Integrating offshore capabilities, data-driven insights, and accountability frameworks that reduce churn, improve client trust, and fuel growth.

Governance, Executive Mentoring & Leadership Development

Strengthening governance frameworks, fostering leadership alignment, and building future-ready executive teams. Coaching leaders to adopt customer-first mindsets, leverage advanced technologies, and embed frameworks for sustained success.

Perspectives & Insights

Shaping sustainable growth and future-ready organizations requires more than operational excellence — it demands strategic foresight, customer obsession, and strong governance.

1